Shipping policy

Shipping Policy

Blossom Skin & Health Operated by Blossom Skin & Health Pty Ltd (ABN 22 630 005 202)

Last updated: September 2026

1. Where we ship

We currently ship to:

  • Australia
  • Singapore
  • South Korea

If your country is not listed, we are not able to ship to you at this time. We will add new destinations as we are able to.

2. Order processing

All orders are packed and dispatched from our fulfilment partner in Australia.

  • Orders placed before 10am AEST/AEDT on a business day are usually dispatched the same or next business day
  • Orders placed on weekends or Australian public holidays are dispatched the next business day
  • During sale periods or peak season, dispatch may take up to 3 business days

You will receive an email with your tracking number once your order has been dispatched.

3. Delivery times and costs

Delivery times are estimates from the date of dispatch, not the date of order. They are not guaranteed.

Destination Service Estimated delivery Cost
Australia — metro Aust Post [2–5] business days $15 — free over AUD $300
Australia — regional / remote Aust Post [4–10] business days $15
Singapore Various [5–10] business days $20 — free over SGD $300
South Korea Various [5–12] business days $20— free over SGD $300

Shipping costs are calculated at checkout based on destination and order amount.

4. Taxes, duties and customs

Australia

All prices include GST. There are no additional charges on delivery.

Singapore

Orders with a total value of SGD 400 or less are generally not subject to GST on import.

Orders over SGD 400 may be charged GST by Singapore Customs, which is payable by you on delivery. We recommend keeping each order at or below SGD 400.

South Korea — please read before ordering

Health supplements are subject to specific Korean customs rules. You are the importer of record and are responsible for meeting them.

Personal Customs Clearance Code (개인통관고유부호) — required You must enter your Personal Customs Clearance Code at checkout. It begins with "P" followed by 12 digits. Orders without a valid code cannot clear customs. You can apply for one at unipass.customs.go.kr.

Maximum 6 bottles per order Korean customs allows up to 6 bottles in total of health supplements and medicines per person, per shipment, for personal use. This limit includes any other supplements you receive from other sellers in the same period. Orders over 6 bottles cannot be cleared without additional documentation.

Duty-free limit of USD 150 Health supplements are cleared through formal import declaration. Orders valued over USD 150 will attract import duty and VAT, payable by you. Korean customs may combine multiple parcels arriving to the same person on the same day when calculating this limit.

Restricted ingredients Some ingredients permitted in Australia are prohibited from import into Korea. We do not ship products containing ingredients on the Korean Ministry of Food and Drug Safety import-restriction list to Korea. Products unavailable for Korean delivery are marked on the product page.

Name matching The recipient name on your order must match the name registered to your Personal Customs Clearance Code.

5. Customs delays, seizures and refused parcels

Customs authorities may inspect, delay or hold any international shipment. We are not responsible for delays caused by customs processing.

We are not able to refund an order where:

  • The parcel is held, returned or destroyed because a required code or document was not provided
  • You ordered over the permitted quantity or value limit for your country
  • You refuse to pay duties or taxes owed on delivery
  • The name or code provided does not match customs records

If a parcel is returned to us for any of these reasons, we may refund the product price less shipping costs incurred in both directions, at our discretion.

6. Tracking your order

Your tracking number is included in your dispatch email. Tracking may take up to 24 hours to update after dispatch. International tracking may pause while the parcel is in transit or clearing customs.

7. Delivery address

Please check your delivery address carefully before placing your order.

  • If you notice an error, contact us within 1 hours of ordering and we will try to correct it before dispatch
  • We cannot change an address once the order has been dispatched
  • Parcels returned because of an incorrect or incomplete address will be re-sent at your cost

8. Authority to leave

Where you choose "authority to leave", the carrier may leave your parcel at your address without a signature. Once the carrier confirms delivery, the parcel is at your risk. We are not able to replace or refund parcels reported missing after confirmed delivery.

9. Storage on arrival

Some supplements are sensitive to heat and humidity. Please bring your parcel indoors promptly and store products as directed on the label.

10. Lost or damaged parcels

Not arrived: If your order has not arrived within 12 business days of the estimated delivery date, contact us and we will investigate with the carrier. If the parcel is confirmed lost in transit, we will send a replacement or give you a full refund.

Damaged or incorrect: If your order arrives damaged, leaking, or with the wrong item, contact us within 2 days of delivery with photos of the product, label and packaging. We will replace or refund it. See our Refund and Returns Policy for details.

11. Contact us

Blossom Skin & Health Pty Ltd ABN 22 630 005 202 Email: hello@blossomskinandhealth.com

This policy should be read together with our Terms and Conditions and our Refund and Returns Policy.